Bunny is a platform service provider acting as a passive distributor of third-party information. We are not a publisher and do not seek to moderate content except as set out in our published procedures (as updated from time to time).
As such, bunny takes no responsibility to our Customers or users for the data and content uploaded by Customers or third parties or others and bunny is not liable for the content.
However, at bunny.net we take Abuse reports seriously while ensuring that our customers are given a fair opportunity to review and address complaints. This procedure outlines how we handle general Abuse reports, including the steps we take to verify complaints and how Customers can respond.
We operate in a global environment with a myriad of local legislation including US, Asia and Europe, where there is no one size fits all regulation. We operate the following procedure on a good faith, voluntary basis with the objective of meeting industry best practice, taking into consideration relevant national and international regulators guidance and applicable legislation.
We have no obligation to respond to allegations of Abuse or to take action in respect of such allegations including removing or suspending content. We are not liable for our acts or omissions other than as set out in our Terms of Service. We reserve our rights to amend or withdraw this procedure at any time and may use our discretion on how to respond to reports of Abuse or whether to require a Customer to take action (in accordance with our Terms of Service as amended from time to time).
This procedure sets out how bunny will deal with complaints and allegations of Abuse relating to sites hosted or delivered through our platform.
What is Abuse?
We consider Abuse or complaints of alleged Abuse as
- Misinformation (sometimes known as “fake news”)
- Violation of our Terms of Service (such as publication of illegal content or harmful activities such as hacking, phishing, malware etc)
- Violent threats and harassment
- Child Sexual Abuse Material (CSAM)
Mis (or dis) information may be described as verifiably false or misleading information that is created, presented and disseminated for economic gain or to intentionally deceive the public, and which may cause public harm.
We do not view the following examples as Abuse:
- Disagreements over political or news articles/information
- Attempts to silence commentary or alternative points of view
- Defamatory, aggressive or insulting content
- Reviews of service providers or products
Our process
Reports of allegations can be submitted via our form here: https://bunny.net/abuse/
- Receiving and Reviewing the Abuse Report
When we receive an Abuse report related to content hosted or delivered through our platform, our team reviews it to determine:
- Whether the allegation of Abuse is valid and specific (e.g., vague or generic complaints may require further clarification).
- If the content violates applicable laws or our Acceptable Use Policy (AUP).
We do not take immediate action unless the content is clearly illegal (e.g., phishing, malware, CSAM). For all other cases, we first notify the Customer and allow them to review the allegations.
Notifying the Customer
Once we verify the report, we notify the Customer responsible for the content. Our team will send an official notice via email, and the report will also be visible in the customer dashboard. The notice will include:
- A summary of the Abuse allegation, including the details provided by the reporter.
- A request for the customer to review the report and take action if necessary.
- A timeline for response is typically 48 hours for all abuse reports, except those related to misinformation.
At this stage until the response period has passed, no action is taken on the content—we work with the customer to assess the situation first.
We do not as a matter of routine provide the Customer with personal data relating to the complainant.
Customer Response Options
Customers have two primary options for responding to the abuse report:
Option 1: Address the Report
If the customer agrees that the content is problematic, they can:
- Modify or remove the content to resolve the complaint.
- Provide additional information to clarify the situation.
Option 2: Dispute the Report
If the customer believes the report is incorrect or invalid, they can:
- Provide a response explaining why the content should not be removed.
- Share any supporting documentation (e.g., licenses, legal permissions).
We will review the customer’s response and, if necessary, work with them to ensure compliance with applicable regulations or our AUP.
No Immediate Suspension or Blocking
Unlike DMCA or CSAM reports, we do not suspend pull zones or remove content for general abuse allegations. Our goal is to work with the customer to verify and resolve the issue.
However, if a customer fails to respond within the required time or the content is found to
clearly violate our policies, we may take further action.
Handling Repeat Offenses
If a customer repeatedly receives abuse reports and does not take appropriate action, we may:
- Require faster response times for future reports.
- Restrict access to certain services or features.
- Suspend or terminate the account if abuse continues.
We will always attempt to work with the customer first before escalating our enforcement measures.
Frequently Asked Questions
Will my pull zone or content be suspended for Fake News/Misinformation?
No, we do not suspend pull zones or remove content solely based on abuse reports alleging Fake News or Misinformation.
Will my pull zone or content be suspended immediately?
No, we do not suspend pull zones or remove content immediately for general abuse reports. We give customers an opportunity to review and address the complaint before taking any action.
What happens if I don’t respond to an abuse report?
If no response is received within the given timeframe, we may need to take further action, including potential suspension of the specific url. This will depend on the type of the abuse report.
Can I dispute an abuse report?
Yes, if you believe an abuse report is incorrect or invalid, you can submit a response explaining why, along with supporting evidence. Bunny will review the response and will, at its own discretion with no liability decide whether to either uphold the allegation or to reinstate the content in entirety or part.
What types of abuse reports require immediate action?
Allegations or reports related to illegal activities (e.g., CSAM, phishing, malware) may require immediate content blocking and further escalation. All other reports follow this procedure.
At bunny.net, we are committed to handling abuse allegations fairly and transparently while ensuring compliance with legal and industry standards. If you have any questions regarding this procedure, please contact reach out to our support team.