This guide explains how to troubleshoot common issues when uploading videos to Bunny Stream. Although we strive to make the process as straightforward as possible, occasional problems can arise. The following steps can help you resolve them.
Upload not finishing
Sometimes, a video upload may get stuck during the process if the system loses the upload progress context. If this happens:
- Rename the video file.
- Re-upload the file with the new name.
Renaming the file restarts the upload from the beginning, which should help you successfully complete the process.
Upload stuck in "Processing"
Bunny Stream provides a free transcoding service designed for fast turnaround. However, because transcoding resources are shared by all users, there might be brief delays, especially during large spikes in new uploads.
We try our best to minimize any potential delays and implement a fair queueing system that is designed to offer a fair priority-based encoding to ensure all libraries start processing videos as soon as possible. If the delay happens, please wait a couple of minutes, and the processing should start automatically. There is no additional action required on your end.
If your videos remain unprocessed for multiple hours, please consider reaching out to our support team, and they will be happy to help debug this further.
If you’d prefer to bypass potential queue delays entirely, we offer a Premium plan with priority transcoding. Upgrading ensures your videos move to the front of the queue, drastically reducing wait times, even during high-traffic periods.